Reporting to the Director of Financial Aid, the Financial Aid Representative is responsible for the day-to-day operations of the Financial Aid office and is a key member of the Enrollment Management team. The person in this position has direct hands-on work with electronic delivery of critical information in the financial aid award process with prospective and continuing students.
SUPERVISION RECEIVED: Reports directly to the Director of Financial Aid.
SUPERVISION EXERCISED: The Financial Aid Representative has no supervisory responsibilities.
Salary Range: Full time with Benefits / 40 hours per week / 8 am – 5 pm: some weekends as needed. $35,000-$39,000 per year, depending on education and experience.
- Office Management:
- Provide first point of contact customer service and phone support for students and parents through walk-ins, phone calls and emails.
- Make follow-up phone calls to students and parents as needed.
- Manage incoming and outgoing mail, emails and faxes.
- Coordinate mailings for outgoing correspondence.
- Monitor office budget and submit invoices for payment.
- Maintain a calendar of annual processing dates and reporting timelines.
- Manage social media communications and postings for financial aid office communication.
- Assist in updating, creating and maintaining financial aid documents annually.
- Other relevant duties as assigned by the Director of Financial Aid and Vice President for Enrollment Management.
- Admissions Liaison
- Work with the Admissions Processing Team to coordinate incoming new student information using Slate software.
- Participate in orientation and student move-in day activities.
- Federal processor
- Import and process daily Federal ISIR using the electronic data exchange (EDE), ED Connect and the Central Processing System (COD) website.
- Review all ISIR SSNs and cross reference with Banner to ensure correct Social Security numbers. Report all social security number updates to Admissions.
- Update all received ISIRs and process corrections.
- Financial Aid Counseling
- Answer questions via phone calls and emails.
- Speak with on-campus students on a walk-in basis.
- Attend on-campus functions for various programs to help with Financial Aid-related events.
- Professional Development:
- Participate in appropriate professional development activities which represent both the profession and the University at the most effective level.
- Participate in appropriate University committee and work group activities.
(A) High School Diploma or equivalent
(B) 1-3 years of experience in an office environment
(C) Strong customer service skills
(A) Associate or Bachelor’s degree
(B) 3-5 years of experience in an office environment
(C) Knowledge of financial aid processes and procedures, and/or Banner
- Must demonstrate analytical and strategic thinking abilities.
- Outstanding oral and written communication skills.
- Strong interpersonal skills.
- Ability to manage several projects simultaneously.
- Ability to relate to diverse cross-sections of individuals.
- Ability to work independently and with a team.
- Ability to travel as needed or required, work evenings and/or weekends as needed.
TOOLS AND EQUIPMENT USED: Knowledge of operation and use of various office equipment including, but not limited to: personal computer, including spreadsheet and word processing software, integrated database software, fax machine, copier, telephone, scanner, and printers. Employees in this position must have a valid driver’s license.
For consideration, complete the online application.