BergApps Email FAQs

What is happening to BergMail?

We're pleased to announce that we are implementing a new email system for the campus community.  The email system is a hosted version of Gmail, and thus has all of the features and reliability you'd expect from Google.  This modern, feature-rich email system is part of our larger Google Apps for Education deployment, dubbed "BergApps," and is in fact an implementation of Gmail designed for educational institutions.

The old, web-based BergMail system was permanently retired on June 1, 2012.

How will I access my email?

After your account has been transitioned to BergApps, you will be able to access your email by visiting http://gmail.heidelberg.edu in your web browser.

Will my Heidelberg email address change?

No, you will keep your "@heidelberg.edu" email address.

How much storage space will I have?

Each user will have over 25GB of email storage.

Will the new BergApps (Powered by Google) work with other email clients, like Outlook, Thunderbird, or Eudora?

Yes.  Users can opt to use any IMAP-capable email client to access their email.   However, the full benefits of the BergApps suite are best realized when accessing the system from your web browser.  For this reason, we strongly recommend using a web browser for email access--this will ensure that your email experience is completely consistent, regardless of the location from which you are managing your email.  For faculty and staff who wish to stay with Outlook, there are tools available like Google Apps Sync for Microsoft Outlook; CNIT staff will be able to assist faculty and staff with configuration or migration from desktop email clients after their accounts have transitioned.

What will happen to email lists?

During the transition to Google Apps, our mailman lists (like proftalk, student-announcements, etc.) will continue to function.  However, after the transition, we will likely provide mailing list service via a different tool.

Will there be ads in my email?

No.  The Google Apps for Education agreement does not require students, faculty, and staff to see advertising in the Gmail interface.  We have elected not to show ads to our current students, faculty, and staff.

Will spam be filtered?

Yes, Google provides first-rate spam detection and filtering.  Using an automated process, Google will label messages it thinks are spam.  You can always mark individual messages as "Spam" or "Not Spam" to further train the filtering system.

Once I'm using BergApps, can I archive email on my personal computer?

Yes; you can archive your email by using an IMAP client such as Microsoft Outlook, Eudora, or Thunderbird.  But, with 7GB of storage in BergApps, you may never need to worry about savings space on the server.

Can I forward my Heidelberg email to my personal mail account?

Yes.  After your account has transitioned to BergApps, you will still have the option to forward your email.

What is the largest attachment I can send using BergApps?

BergApps allows for attachments up to 25 MB.

Can I check my email from my home computer?

Yes.  BergApps is a web-based service powered by Google, and is accessible anywhere you have Internet access.  You can even avoid using a VPN service if you check your email via the web, as all traffic is encrypted via Secure Sockets Layer (SSL).

Will I have a new password for my BergApps account?

You will utilize your Heidelberg NetID password with your BergApps account.  Once your account has been transitioned to BergApps, you will need to reset your NetID password using OASIS2 in order to log into your BergApps account.  

Will I be able to check my email from my phone or mobile device?

Absolutely.  Many mobile platforms have applications that sync directly with a Google Apps for Education account; in addition, you can always visit the mobile version of the BergApps website to check your email on your phone.