Student Accounts FAQ:
How can I make a payment without paying the whole balance?
When in TouchNet, you can make a payment and change the amount that is in the payment box by highlighting the amount and enter the payment amount you wish to make.
Why doesn't my billing invoice match my Tuition Payment Plan?
Follow your Tuition Payment Plan since not all charges have been applied along with the Financial Aid. Until all the charges and financial aid are applied the Tuition Payment Plan will not match your billing invoice. After January 19, 2016, all charges along with the Financial Aid should all be applied, if you have registered for your classes and have completed your financial aid paperwork.
When can I register my vehicle if I am bringing one on campus?
Go to your OASIS and under the Personal Information Tab scroll to Vehicle Registration. Once you register your vehicle you can stop by the Business Office to pick up your parking hanger. The office hours are M-F 8:00 am to 5:00 pm.
Why am I being charged for extra hours?
If you are registered for more than 18 hours you are assessed a per credit hour charge of $720.00. If you are a honor student taking a honor seminar, or taking a music ensemble, the extra hour charge may be adjusted after the add/drop period. If you are not sure about the extra hour charge you see on your account, email firstname.lastname@example.org and we will check on it for you.
When will my Federal Pell Grant, Federal SEOG, and Perkins Loan be disbursed for the Spring 2016 semester?
These funds will be applied to your student account January 9, 2016.
When will my Direct Loans, Direct PLUS, and Alternative loans be applied for the Spring 2016 semester?
If your loan has been processed and guaranteed it will be disbursed on January 19, 2016.
When is my payment due for the Spring 2016 semester?
Your first payment is due January 1, 2016.
Can you contact us?
The offices will be closed beginning December 21, 2015 and reopen on January 4, 2016 at 8am. If you wish to contact the Business Office you can either email at email@example.com or call 419-448-2000.
Why do I not see my financial aid on my billing invoice?
You must be registered full-time in order to have your financial aid disbursed. Once you are registered full-time, we will disburse your funds if you qualify. Also, all of the paperwork must be completed for aid to be disbursed. Check on OASIS under the Financial Aid Tab to see if all your requirements have been completed.
Why are some of my financial aid funds authorized?
These are funds that will be disbursed onto your account after August 21, 2015 for Federal Grants and Direct Loans which are reflected in your Total Due on your invoice.
Why are some of my financial aid funds memoed?
These funds will be disbursed once you have completed your financial aid paperwork. Check on your OASIS under the Financial Aid Tab to see if all your requirements have been completed.
What is a 1098-T Form, and the information included on it?
Form 1098-T: Tuition Payments Statement is the information that colleges and universities are required to issue for the purpose of determining a student's eligibility for the Hope, Lifetime Learning, and American Opportunity education tax credits.
What am I supposed to do with the 1098-T form?
Keep it for your records. Since the University sends your 1098-T information to the IRS, there is no need to attach a copy for the form to your tax return. The information contained in the 1098-T will help you to determine if you may claim the Hope, Lifetime Learning or the American Opportunity education tax credits. However, the amounts included in box 2 of the Form 1098-T may be different than what you actually paid.
How can I get my 1098-T information?
Go to your OASIS account and login with your OASIS Id number and Pin. Then click on the Student Services Tab and then Student Records and scroll down to Tax Notification. Enter the tax year 2014 and submit. This will give you detailed information of the amounts in each box.
Can I get previous year's 1098-T information?
Yes, provided that a form was issued to you. Follow the instructions for getting your 1098-T information above, making sure you insert the tax year of interest in the box.
Why didn't I receive a 1098-T for the calendar year 2015?
You did not have any qualified educational expenses within the tax year; therefore, a 1098-T form was not generated for you. The 1098-T form was produced for the tax year beginning January 1, 2015 and ending December 31, 2015.
Who can claim the Hope, Lifetime Learning, or American Opportunity Tax Credit?
An eligible taxparyer may claim them. An eligible taxpayer may be the student or, if the student is a dependent for federal income tax purposes, the person (ex. parent) claiming the student as a dependent. A student who is a dependent cannot claim the tax credits or deduction on his or her own tax return. Visit IRS website for more information on the Hope, Lifetime Learning, and American Opportunity education tax credits.
What educational expenses are considered as qualified tuition and related expenses?
Qualified tuition and related expense are tuition and fees required for enrollment or attendance at an eligible educational institution what were incurred on or after January 1 and on or before December 31 of the tax year. They do not included books, room and board, student activities, athletics, insurance, equipment, transportation, or other similar personal, living or family expenses.
Why isn't there an amount in box 1 on the 1098-T form?
Institutions may elect to report either the aggregate amount of payments received for qualified tuition and related expenses (box 1), or the aggregate amount billed for qualified tuition and related expenses (box 2) during the calendar year with respect to the individuals enrolled for any academic period. Heidelberg University provides the amounts billed (box 2) on 1098-T forms. This is Heidelberg University's policy and is not determined on a case-by-case basis.